You can assign troubleshooting guidelines to items to help the
technician solve problems or set up a list of questions to ask
relating to the specific items. These troubleshooting guidelines
also apply to the service items that represent the items unless you
have assigned troubleshooting guidelines to them directly.
If you do not assign troubleshooting guidelines to an item, the
item inherits the troubleshooting assigned to the service item
group it belongs to.
Browse to the item to which
you want to assign troubleshooting, and clickItem,Troubleshooting Setup. TheTroubleshooting Setupwindow appears.
PressF3to enter new troubleshooting guidelines for
the item. The program has already filled in theTypeandNo.fields with the appropriate information for
the item.
In theTroubleshooting No.field, click the AssistButton to see theTroubleshooting Listwindow. Select the relevant troubleshooting
number, and then clickOKto copy it to the field.
Repeat steps 3 and 4 for each
set of troubleshooting guidelines you want to assign.
Item Card window.
to see the Troubleshooting List window. Select the relevant troubleshooting
number, and then click OK to copy it to the field.