Assigning Troubleshooting Guidelines to Service Items
You can assign troubleshooting guidelines to service items to
help the technician solve problems or set up a list of questions to
ask relating to the specific service items.
If you do not assign troubleshooting guidelines to a service
item, the service item inherits the troubleshooting guidelines
assigned to the item it is linked to, just as the item also
inherits the troubleshooting guidelines assigned to the service
item group it belongs to.
To Assign Troubleshooting Guidelines to Service Items:
Browse to the service item to
which you want to assign troubleshooting guidelines, and
clickServ.
Item,Troubleshooting Setup. TheTroubleshooting Setupwindow appears.
PressF3to enter new troubleshooting guidelines for
the service item. The program has already filled in theTypeandNo.fields with the appropriate information for
the service item.
In theTroubleshooting No.field, click the AssistButton to see theTroubleshooting Listwindow. Select the relevant troubleshooting
number, and then clickOKto copy it to the field.
Repeat steps 3 and 4 for each
set of troubleshooting guidelines you want to assign.
Service Item Card window.
to see the Troubleshooting List window. Select the relevant troubleshooting
number, and then click OK to copy it to the field.