Assigning Troubleshooting Guidelines to Service Item
Groups
You can assign troubleshooting guidelines to service item groups
to help the technician solve problems or set up a list of questions
to ask relating to items in the groups. These troubleshooting
guidelines apply to the items and the service items that belong to
the groups unless you have assigned troubleshooting guidelines to
them directly.
To Assign Troubleshooting Guidelines to Service Item
Groups:
Select the service item group
to which you want to assign troubleshooting guidelines, and
clickGroup,Troubleshooting Setup. TheTroubleshooting Setupwindow appears.
PressF3to enter new troubleshooting guidelines for
the group. The program has already filled in theTypeandNo.fields with the appropriate information for
the group.
In theTroubleshooting No.field, click the AssistButton to see theTroubleshooting Listwindow. Select the relevant troubleshooting
number, and then clickOKto copy it to the field.
Repeat steps 3 and 4 for each
set of troubleshooting guidelines you want to assign.
Service Item Groups window.
to see the Troubleshooting List window. Select the relevant troubleshooting
number, and then click OK to copy it to the field.