You can use the Troubleshooting window to set up troubleshooting guidelines for service items to help the technician solve problems or set up a list of questions to ask relating to the specific items.
Open the Troubleshooting window.
Press F3 to set up new troubleshooting guidelines for a service item.
In the No. field, enter a number for the troubleshooting guidelines.
Alternatively, if you have set up number series for troubleshooting in the Service Mgt. Setup window, you can press ENTER to have the program enter the next available troubleshooting number.
Fill in the Description field.
On the troubleshooting lines, in the Comment field, enter the relevant text for the troubleshooting guidelines.
Repeat steps 2 to 5 for each new set of troubleshooting guidelines you want to create.
Assigning Troubleshooting Guidelines to Service Item Groups
Assigning Troubleshooting Guidelines to Items
Assigning Troubleshooting Guidelines to Service Items
Viewing Troubleshooting Guidelines for Service Items