You can use the Resolution Codes window to set up resolution codes to identify a particular method or procedure used to solve a service problem.
Open the Resolution Codes window.
Press F3 to set up a new resolution code.
Fill in the Code and Description fields.
Repeat steps 2 and 3 for each resolution code you want to create.
Registering Resolution Codes
Setting Up Fault Codes
Inserting Fault/Resol. Codes Relationships