After repairing a service item, you can register a resolution code describing the resolution or method of repair. This code can be used along with the fault codes for future reference on possible methods of repair.
Open the Service Tasks window.
Browse to the service task that includes the relevant service item.
Click Service Tasks, Item Worksheet. The Service Item Worksheet window appears.
In the Resolution Code field, click the AssistButton to see the Resolution Codes window. Select an appropriate resolution code, and then click OK to copy it to the field. If an appropriate resolution code cannot be found, you may need to set up a new resolution code.
Alternatively, you can register both fault and resolution codes using fault/resolution codes relationships.
Registering Fault Codes
Setting Up Resolution Codes
Registering Resolution Comments