When you have created and fulfilled a number of service orders and service quotes, you can use the Dispatch Board window to allocate resources (for example, technicians) to perform service tasks registered as service item lines in the documents.
Open the Dispatch Board window.
Apply filters to view the documents that meet certain conditions. For more information about entering criteria in filters, click here.
Select the document that contains the service task you want to allocate a resource to and click Planning, Resource Allocations. The Resource Allocations window appears.
In the Resource Allocations window, select a nonactive allocation entry with the service task you want to allocate the resource to. If the nonactive allocation entry doesn't exist, you can create a new one. To create a new nonactive allocation entry, press F3 and specify the service task by filling in the Service Item No. field on the same line.
In the Resource No. field, click AssistButton to open the Resource List window. Select the relevant resource and click OK to copy its number into the Resource No. field. If the resource is a member of a resource group, the program automatically enters the number of the resource group into the Resource Group No. field.
Fill in the Allocation Date and Allocated Hours fields. The program automatically selects the Active option in the Status field. This means that the resource is allocated to the service task.
For Help about a specific field, click the field and press F1.
For a service item in a service order, there can only be Active allocation entries with one resource or resource group at a time.
Allocating Resources Using a Service Order
Allocating Resources Using Resource Availability
Allocating Resource Groups
Reallocating Resources Using the Dispatch Board
Using the Dispatch Board