You may agree to compensate your customer for an item that you sold them by giving them a deduction against the original sales order price.
At this point, you have shipped the item to the customer.
Create a sales return order for the customer.
On the first line, in the Type field, select Charge (Item).
In the No. field, click the AssistButton to the right and select the appropriate number from the Item Charges window.
Fill in the Quantity field.
In the Unit Price Excl. VAT field, enter the amount equivalent to the sales allowance.
Click Line, Item Charge Assignment.
The Item Charge Assignment (Sales) window appears.
In the Qty. to Assign field, enter the same amount that you entered in the Quantity field on the relevant sales return order.
When you post the sales return order, the program deducts the sales allowance from the original sales entry amount.
Creating a Sales Return Order