You may agree to compensate a customer for an item that you sold them by allowing them to return the item.
At this point, you have shipped the item to the customer.
Open the Sales Return Order window.
Press F3 to create a blank sales return order.
You must fill in the General tab.
In the sales return order header, fill in the No. field. You can do this in several ways, depending on how you have set up your numbering system.
In the Sell-to Customer No. field, enter the customer number.
In the External Document No. field, enter the customer's reference number.
On the first line, in the Type field, enter Item.
In the No. field, enter the number of the item that is being returned.
In the Quantity field, enter the quantity that is being returned.
In the Return Reason Code field, you can enter the reason for the return. Click the AssistButton to the right of the field and select the relevant code.
If the location on the sales return order line is set up to require bins (but not to require put-away processing), you can assign a bin code on the line to indicate where the item should be placed when it arrives at the location.
Creating a Restock Charge
Assigning Exact Cost Reversing
Creating a Sales Allowance
Posting a Sales Return Order
Creating a Replacement Sales Order