Replacing Service Items

If you cannot repair a service item, you may have to replace the service item either temporarily or permanently.

To Replace Service Items:

1. Open the Service Tasks window.

2. Click the line that includes the relevant service item and then click Service Tasks, Item Worksheet.

3. On the lines, press F3 to enter a new service line.

4. In the Type field, select Item.

5. In the No. field, click the AssistButton to see the Item List window. Select the item that you want to replace the service item with (the item should be the one linked to the service item) and then click OK to copy it to the field. The program assigns the same item number as the service item you are replacing. It marks the replaced service item as defective.

6. Press ENTER. The Service Item Replacement window appears.

7. Fill in the relevant fields.

8. Note that if you replace a complex service item containing components, you should select in the Copy Components From field either Item BOM, Old Service Item, or Old Service Item w/o Serial No.

9. Click OK to replace the service item.

The program does not register the new item as a service item with a service item number until you post this service invoice line or the service order.

Related Topics

Creating Spare Part Lines

Replacing Components

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