When you post a sales return order, you have the possibility of separating the quantity and the value parts of the transaction. That is, you can post the sales return order as received, thus updating inventory availability and creating a posted return receipt. Then, at a later time, you can invoice the sales return order, thus updating inventory valuation and creating a posted sales credit memo.
This flexibility addresses a division of labor that is common in many companies where the warehouse handles the shipping and receiving of goods, and the accounting department is responsible for invoicing the items.
At this point, you have created the sales return order, and the returned item has arrived at the warehouse.
From the Sales Return Order window, click Posting, Post.
The posting dialogue box appears, offering you the choice of posting as received, posting as invoiced or posting as both received and invoiced.
Depending on your company-specific policy, you can select either the Receive field or the Receive and Invoice field. Then click OK.
If you select the Receive field and then post, the program creates a posted return receipt. Then the employee who is responsible for invoicing can see which sales return orders need to be invoiced. This can be done by creating a sales credit memo and then using the Get Return Receipt Lines function.
The procedure you use for handling a returned item should also take into consideration your company's policy of inspecting returned items from customers.
For example, it is advisable to inspect and approve a returned item before posting the sales return order as received. In this way, if the item is rejected under inspection, you can simply delete the sales return order afterwards.
If, however, you have posted a sales return order as received, and the item is subsequently inspected and rejected, you can handle this by invoicing the order and then issuing a corrective sales invoice.
It may be worthwhile to consider using a special, designated location for storing damaged or defective items, which must eventually be returned to the vendor. In this way, you can better control inventory availability and valuation.
Creating a Sales Return Order
Getting Return Receipt Lines from Return Orders
Creating a Corrective Sales Invoice