Creating Sales Credit Memos

A sales credit memo is normally used when a customer returns an item, but it can also be used to give a customer compensation such as a sales allowance and to correct an erroneous invoice.

If you use the invoicing features in the program, it is a good idea to use credit memos, too. They make it easier to manage your receivables.

To Create Sales Credit Memos:

  1. Open the Sales Credit Memo window.

  2. Press F3 to create a blank credit memo.

  1. Fill in the No. field.

  2. In the Sell-to Customer No. field, enter the number of the customer that returned the items. You can also choose to use the Copy Document batch job.


This batch job does not copy any item tracking information from the line. You must copy this information manually.

  1. On the Invoicing tab, you can see the other information that was copied from the customer card. If you want to post the credit memo to a different customer than the one specified on the General tab, enter the number of that customer in the Bill-to Customer No. field.

    You can compare the credit memo to the original posted document, for instance in the Posted Sales Invoices window.

  2. In the Posting Date and Document Date fields, enter a date.

  3. On the credit memo lines, enter information about the items that have been returned or the sales allowance that will be sent.

    You can apply the credit memo line to a specific item ledger entry, job entry or service entry, and you can assign item charges cost to it.

If a customer is also recorded as a contact in the Relationship Management application area, and if you have specified an interaction template code for sales credit memos in the Relationship Management Setup window, when you click Print to print the sales credit memo, the program automatically records an interaction in the Interaction Log Entry table.

Related Topics

Viewing Additional Information about Sales Credit Memos

Correcting Invoices with Credit Memos

Posting A Sales Allowance

Get Return Receipt Lines