You can use the Skill Codes window to set up codes for skills needed to repair and maintain service items. When you allocate resources (for example, technicians) to service items, you can select a resource that has the skills required to service the item.
You set up how you use skill codes in the Resource Skills Option field in the Service Mgt. Setup window.
Open the Skill Codes window.
Press F3 to enter a new skill code.
Fill in the Code and Description fields.
Repeat steps 2 and 3 for each skill code you want to create.
Assigning Skill Codes to Resources
Assigning Skill Codes to Service Item Groups
Assigning Skill Codes to Items