You can use the Service Zones window to set up service zones that split your company's market into geographical regions. When you allocate a resource (for example, a technician) to a service task that is to be performed at the customer site, you can select a resource that is assigned to the same service zone as the customer.
You set up how you use service zones in the Service Zones Option field in the Service Mgt. Setup window.
Open the Service Zones window.
Press F3 to enter a new service zone.
Fill in the Code and Description fields.
Repeat steps 2 and 3 for each service zone you want to create.
Assigning Resources to Service Zones
Assigning Service Zones to Customers