You can use the Service Item Groups window to set up groups of items that are related in terms of repair and maintenance. You can define default values for service items in a service item group, such as response time, contract discount % and service price group. For items in a service item group, you can select whether you want them to be automatically registered as service items when they are sold.
You assign service item groups to items on the item card and to service items on the service item card.
Open the Service Item Groups window.
Press F3 to enter a new service item group.
Fill in the Code and Description fields.
In the Default Contract Discount % field, enter the default contract discount percentage that you want the service items in the group to have.
In the Default Serv. Price Group Code field, enter the default service price group code that you want the service items in the group to have.
In the Default Response Time (Hours) field, enter the default response time in hours that you want the service items in the group to have.
If you want the program to register the items in the group as service items when they are sold, in the Create Service Item field, click to insert a check mark. For Help about a specific field, click the field and press F1.
Repeat step 2 to 7 for each service item group you want to create.
Assigning Service Item Groups to Items
Assigning Skill Codes to Service Item Groups
Assigning Troubleshooting Guidelines to Service Item Groups