You use the Default Service
Hourswindow to
set up the usual service working hours in your company. The program
uses these service hours when it calculates the response date and
time for service orders and quotes and when it sends response time
warnings. The program uses the default service hours for service
contracts unless you specify special service hours for a
contract.
In the Starting Date field,
enter the date the service hours are valid from. If you leave this
field empty, the service hours are always valid.
In the Day field, select the
day of the week you are defining service hours entry for. This
field must be filled in.
In the Starting Time and
Ending Time fields, insert the
starting and ending time of service hours for the service hours
entry. This field must be filled in.
In the Valid on Holidays
field, select the check box if you want the service hours entry to
be valid on holidays.
Repeat steps 2 to 6 for each day of the week your company is
open.
Attention
If you leave the lines in the Default Service Hours window empty, the
program will use 24 hours as a default value that will be valid
only for calendar working days.
For Help about a specific field, click the field and press
F1.
Default Service
Hours window.