If you cannot repair a service item, you may have to replace the service item, either temporarily or permanently.
Open the Service Tasks window.
Click the line that includes the relevant service item and then click Service Tasks, Item Worksheet.
On the lines, press F3 to enter a new service invoice line.
In the Type field, select Item.
In the No. field, click the AssistButton to see the Item List window. Select the item that you want to replace the service item, and then click OK to copy it to the field. The program assigns the same item number as the service item you are replacing. It marks the replaced service item as defective.
Press ENTER. The Service Item Replacement window appears.
Fill in the relevant fields.
Note that if you replace a complex service item that contains components, you must select one of the following options in the Copy Components From field: Item BOM, Old Service Item, or Old Service Item w/o Serial No.
Click OK to replace the service item.
The program does not register the new item as a service item with a service item number until you post this service invoice line or the service order.
Creating Spare Part Lines