Assigning Skill Codes to Service Item Groups

Servicing items that belong to certain service item groups may require specific skills. If this is the case, you must assign skill codes to these service item groups.

You set up how you use skill codes in the Resource Skills Option field, in the Service Mgt. Setup window.

To Assign Skill Codes to Service Item Groups:

  1. Open the Service Item Groups window.

  2. Select the service item group to which you want to assign a skill code, and click Group, Resource Skills. The Resource Skills window appears. The Type and No. fields will already be filled in with information for the selected service item group.

  3. In the Skill Code field, click the AssistButton to open the Skill Codes window. Select the relevant skill code, and then click OK to copy it to the field.

Note

You can only assign a skill code that differs from the existing ones for the selected service item group.

Related Topics

Assigning Skill Codes to Resources

Assigning Skill Codes to Service Items and Items

Setting Up Skill Codes