Open the 
Service Order window.
Browse to the relevant service order, and click the service item line with the loaner you want to receive.
Click Functions, Receive. A dialog box appears in which you must click OK to confirm.
When you receive a loaner from a customer, you must register the receipt. You do this in the Service Order, Posted Service Order, and Loaner Card windows. This procedure shows how to receive loaners in the Service Order window.
Open the Service Order window.
Browse to the relevant service order, and click the service item line with the loaner you want to receive.
Click Functions, Receive. A dialog box appears in which you must click OK to confirm.
Registering Service Item Loaner Comments