You can lend customers loaners to temporarily replace service items that you have received for servicing.
Open the Service Order window.
Browse to the relevant service order.
Click the service item line with the service item you want to replace with a loaner.
In the Loaner field, click the AssistButton to see the Available Loaners window. Select the relevant loaner and click OK to copy it to the field.
Press ENTER. A dialog box appears in which you must click Yes to confirm.
Registering Service Item Loaner Comments