When working on service items in service orders, you need to register the resource hours used for the service. The following procedure shows how to register the resource hours in the Service Item Worksheet window.
You can use the same procedure to register the hours in the Service Invoice Lines window, which you can open by opening the Service Order window first, and then clicking Order, Service Invoice Lines.
Open the Service Tasks window.
Click the line that includes the relevant service item and then click Service Tasks, Item Worksheet.
On the lines, press F3 to enter a new service invoice line.
In the Type field, select Resource.
In the No. field, click the AssistButton to see the Resource List window. Select the relevant resource, and then click OK to copy it to the field.
In the Quantity field, enter the number of hours used on servicing the service item.
If the same resource works on all the service items in the service order, you can register the total resource hours for one service item only and then split the resource line to assign the resource hours to the other service items.