The Fault Code table contains fault codes that identify the different service item faults or the actions taken on service items.
Fault area codes, symptom codes and fault codes form the fault reporting in the Service Management application area. You specify the fault reporting level you want to use in the Service Mgt. Setup window.
You can insert relationships between fault codes and resolution codes based on which codes you have selected for service items in posted service orders.
When you have set up fault codes, you can assign them to service items in the Service Item Worksheet window. The program automatically assigns the same fault code to the service invoice lines in the window, but you can change it.