You may agree with your vendor to return a purchased item that you are dissatisfied with.
At this point, you have received the item.
Open the Purchase Return Order window.
Press F3 to create a blank credit memo.
Press F3 to create a blank purchase return order.
You must fill in the General tab.
In the purchase return order header, fill in the No. field. You can do this in several ways, depending on how you have set up your numbering system.
In the Buy-from Vendor No. field, enter the vendor number.
Fill in the Vendor Authorization No. field if you have received a return materials authorization (RMA) number from your vendor.
On the first line, in the Type field, enter Item.
In the No. field, enter the number of the item that you are returning.
In the Quantity field, enter the quantity that you are returning.
In the Return Reason Code field, you can enter the reason for the return. Click the AssistButton to the right of the field and select the relevant code.
If the location on the purchase return order line is set up to require bins (but not to require pick processing), you can add a bin code on the purchase return order line to indicate where the item should be taken from in the location before being returned to the vendor.
Assigning Exact Cost Reversing
Creating a Purchase Allowance
Creating a Replacement Purchase Order
Posting a Purchase Return Order
Creating a Corrective Purchase Invoice