Resolving Contact Field Conflicts That Could Not Be Resolved
Automatically
When synchronizing contacts between Outlook and Navision, the
following fields may require additional attention: Company Name and
Country. When these fields are synchronized from Outlook to
Navision and the contents of a field in Outlook cannot be found
among the registered values for the corresponding field in
Navision, a conflict will occur. Such conflict cannot be resolved
automatically and needs to be resolved manually in the Outlook Int.
Unresolved Fields window.
When the synchronization process is finished, the Outlook
Integration Statistics window appears, displaying the number of
conflicts, errors, and warnings that were recorded during the
synchronization.
To Resolve Field Conflicts That Could Not Be Resolved
Automatically:
In the Outlook Integration Statistics window,
click the AssistButton in the No. of
Conflicts field. The Conflict
Resolution Worksheet appears, allowing you to resolve the
conflicts that appeared during synchronization.
Select the record for which you want to resolve the conflict.
Click the AssistButton in the No. of
Unresolved Fields field for this record. The Outlook Int. Unresolved Fields window
appears.
Click the AsisstButton in the Outlook Content field for the field you
want to resolve. Depending on your selection, the Countries or
Companies window is displayed, showing the countries or companies
that are registered in Navision.
Select the new name and click OK. The Field Status field for the corresponding
record in the Outlook Int. Unresolved
Fields window is changed from Unresolved to Resolved.
In the Conflict Resolution
Worksheet window, click the AssistButton in the Action field and select Replace Navision Record for all records
that had a field conflict.
Click OK.
If there are other conflicting records with the same Outlook
Content, the program will suggest to apply the same field contents
to other conflicting records.
To view a complete list of errors, warnings, and conflicts that
appeared during synchronization, in the Outlook Integration Statistics window,
click the AssistButton in the No. of
Errors and Warnings field. The Outlook Integration Error Log window
appears, containing the list of errors, warnings, and conflicts.
You can also access the Outlook
Integration Error Log and Conflict Resolution Worksheet windows and
resolve the conflicts that appeared during synchronization from the
Salesperson/Purchaser
Card by clicking Functions and selecting the option you
need.
Outlook Integration Statistics window,
click the AssistButton in the No. of
Conflicts field. The Conflict
Resolution Worksheet appears, allowing you to resolve the
conflicts that appeared during synchronization.