You may want to assign attachments to some of your interaction templates. You can do this by copying attachments already assigned to other interaction templates.
Open the Interaction Templates window.
Find the interaction template you want to assign an existing attachment to, and click Attachment, Copy From.
The Interaction Templates window that appears only shows a list of the interaction templates that already contain an attachment.
Select the interaction template containing the attachment that you want to copy, and click OK.
The program copies the attachment.
Setting Up Interaction Templates
Creating Attachments (Microsoft Word Documents)
Working with Microsoft Word Documents