When you ship items by posting either service orders or service
invoices, the program automatically registers the shipped items as
service items if the following
condition is met. The items must belong to a service item group
with a check mark in the Create
Service Item field. If the items have serial numbers
registered in the Item Tracking
Lines window, the program will automatically copy this
information to the Serial No.
field on the service item card when creating service items.
The following procedure shows how to create service items when
you ship items on service orders.
Press F5 and browse to
the relevant service order, click OK to open the window for that particular
order.
Click Posting, Post or Post
and Print.
In the window that appears, select Ship or Ship
and Invoice, and then click OK.
The program automatically creates service items for the items on
the order, provided these belong to a service item group that you
have set up to create service items. If you registered specific
serial numbers in the Item Tracking
Lines window, they will be assigned to these service items
correspondingly.
Note
If an item is a BOM and you have exploded the
BOM, the program treats the exploded BOM items as normal items. It
creates service items based on the service items group condition
and, optionally, the serial numbers condition. Furthermore, if the
program creates a service item for an exploded BOM item that is
made up of other BOM
components, the program creates these items as service item components for the exploded
BOM service item.
If an item is a BOM and you have not exploded
the BOM, the program creates a service item for it based on the
service item group condition and, optionally, the serial numbers
condition.
Service Order
window.